When will my order be shipped out?
If you are able to place an order for an item online, that means we have it in stock. In-stock items that are ordered by 1 p.m. Pacific Standard Time are shipped on the same business day. Orders placed after 1 p.m. or during the weekend will be shipped the following business day.
What method of shipping do you use?
We use FedEx for most domestic United States addressees; UPS or USPS (United States Postal Service) for International customers.
When will I receive my order?
Most orders under normal circumstances that are shipped to addresses in the continental U.S. will arrive in two to four days.
How will the package I receive be like?
To ensure the privacy of our customers, all packages are shipped in a discreet manner. Packages will arrive from "Asia Focus Inc." wrapped in plain brown paper. This is to ensure that the contents are not disclosed. International packages are shipped with a customs declaration of contents as "Men's Footwear."
Can I purchase your shoes from a store?
We have a store in California that is open to the public.
Business Hours: (Pacific Standard Time)
9 a.m. to 5:30 p.m. Monday through Friday.
Closed on Saturday and Sunday.
9900 Hayward Way
South El Monte, CA 91733
How much will it cost to ship my order?
It depends on the combined weight of your order and where the order is going to. You can calculate the shipping cost and time once you have everything you want in the shopping cart and checkout. On the first checkout page, toward the bottom of the page is where you can find the shipping calculator. Enter your ZIP/postal code and country and shipping time and cost will calculate automatically.
Do you ship internationally?
Yes! We ship to most countries. And we ship them fast! Same-day if order is placed before 1 p.m. Pacific Standard Time.
I live outside of the U.S. How do I get the shoes and what is it going to cost?
We can ship your order to any countries by FedEx or USPS (United States Postal Service). The order will be delivered to your doorstep. Shipping cost and time depends on your order item and location. You will have to calculate during checkout.
If a shoe is out of stock, can I special order it?
Unfortunately, we cannot special order or custom make any shoes. All shoes and insoles will come in pairs. There is no way we can just sell "one side" of them.
Can I cancel or change my order?
Given the fast speed with which we process orders, you need to contact us via phone or chat immediately after your order placed.
My package is late. Can I get a refund on the shipping cost?
Most of our packages are shipped via FedEx, and you are entitled to reimbursement in case the delivery is late. Unfortunately, USPS does not grant Guarantee Service Refund on delivery date.
My order is over $99. Why am I getting charged for a shipping cost?
The free shipping applies to delivery in the 48 continental states of the U.S. via FedEx. Internationals, Hawaii, Alaska, PR and APO addresses are not included.
I have an account with FedEx or UPS, can you use my account?
As much as we like to, we cannot use any customer's account for security reasons.
Does shipping days count weekends?
FedEx will not count weekends. USPS (Postal Service) does count Saturday and in some cases, even Sundays.
Do you ship to APO/FPO military based addresses?
Yes, please make sure to select USPS (United States Postal Service) as your shipping carrier.
My tracking record of the package showed delivered, but I have not received my order. What do I do?
In this case, the package is probably lost. Please contact us to file a lost package inquiry immediately.
Why is the international shipping cost so high?
It is the nature of the United States shipping cost structure. We guarantee to make no profit on shipping cost. And we only use the most reliable carriers and level of shipping.
I am not going to be home when my order is delivered. Do I need to sign for it?
It is entirely up to the delivery personnel whether your package will be left or not. The driver will not leave the package if it is not a safe area.
Where is my order shipping from?
All orders are shipped from California; our warehouse is located in South El Monte, CA 91733.