When will my order be shipped out?
If you are able to place an order for an item online that means we have it in-stock. In-stock items that are ordered by 1:00pm (PST) are shipped on the same business day. Orders placed after 1:00pm and/or during the weekend will be shipped the following business day.
What method of shipping do you use?
We use UPS for most domestic United States addressees. UPS or USPS (United States Postal Service) for International customers.
When will I receive my order?
Actual delivery time to you by UPS will vary depending on your geographical location. The method of shipment will also have to be factored in to get an estimated delivery time. More information can be found on our website at http://www.tallmenshoes.com/shipping.html
How will the package I receive be like?
To ensure the privacy of our customers, all packages are received in a discreet manner. Packages will be arriving from "Asia Focus Inc." wrapped in plain brown paper. This is to ensure that the contents are not disclosed. International packages are shipped with a customs declaration of contents as "Men’s Footwear".
Can I purchase your shoes from a store?
We have a store in California that is open to the public.
Business Hours: (Pacific Standard Time)
9:00am - 5:30pm Monday - Friday
Closed on Saturday and Sunday
9900 Hayward Way
South El Monte, CA 91733
How much will it cost to ship my order?
It depends on the combine weight of your order and where the order is going to. You can calculate the shipping cost and time once you have everything you want in the shopping cart and checkout. On the 1st checkout page, toward the bottom of the page is where you can find the shipping calculator. Enter your zip/postal code and country and shipping time and cost will calculate automatically.
Do you ship Internationally?
Yes! We ship to most countries. And we ship them fast! Same day if order is placed before 1pm our time.
I live outside of the U.S. How do I get the shoes and what is it going to cost?
We can ship your order to any countries by UPS or USPS (United States Postal Service). The order will be delivered to your doorstep. Shipping cost and time depends on your order item and location. You will have to calculate during checkout.
If a shoe is out of stock, can I special order it?
Unfortunately we cannot special order or custom make any shoes. All shoes, insoles will come in pairs. There is no way we can just sell "one side" of them.
Can I cancel or change my order?
Given the fast speed we process order you need to contact us via phone or chat immediately after your order placed.
My package is late. Can I get a refund on the shipping cost?
Most of our packages are ship via UPS you are entitled to reimbursement in case the delivery is late. Unfortunately USPS does not grant Guarantee Service Refund on delivery date.
My order is over $99, why do I get charge shipping cost?
The free shipping applies to US 48 states customers via UPS Ground. Internationals, Hawaii, Alaska, PR, APO addresses are not included.
I have an account with FedEx or UPS, can you use my account?
As much as we like to, we cannot use any customer’s account for security reason.
Does shipping days count weekends?
UPS will not count weekends. USPS (Postal Service) does count Saturday and in some cases even Sundays.
Do you ship to APO/FPO military based addresses?
Yes, please make sure to select USPS (United States Postal Service) as your shipping carrier.
My tracking record of the package showed delivered, but I have not received my order. What do I do?
In this case the package is probably lost. Please contact us to initial a lost package inquiry immediately.
Why is the International Shipping cost so high?
It is the nature of the United States shipping cost structure. We guarantee to make no profit on shipping cost. And we only use the most reliable carrier and level of shipping.
I am not going to be home when my order is delivered. Do I need to sign for it?
It is entirely up to the delivery personnel whether your package will be left or not. Driver will not leave the package if it is not a safe area.
Where is my order shipping from?
All orders are shipped from California, our warehouse located in South El Monte, CA 91733.