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FAQs

General FAQs

Shipping FAQs

Return FAQs


Are TMS elevator shoes comfortable?

Our shoes will invisibly add 2 to 5.2 inches in height without losing any comfort. Every pair of our shoes are made with the best care and from high quality leather. The lightweight hidden increaser ensures that our shoes weigh no more than normal footwear. Our hidden increasers are made with a soft material containing a massage sole that enhances your comfort level. As a result, you can wear our shoes on a daily basis without experiencing any discomfort.

Our shoe last makes it so that the shoes will not slip off while providing the comfort and room needed for your feet. The insoles while adding height, will help absorb impact and cushion your feet. In every pair of our shoes there are mid-insoles that help prevent deterioration to the insoles and provide air circulation. Our outer soles helps you feel comfortable by allowing a natural instep.

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What are the benefits of wearing elevator shoes?

Along with an increase in height, our elevator shoes will help promote better posture. The internal build -up offered by our shoes helps improve posture by providing the necessary support. When you are feeling tall and standing straight, it will give you a feeling of positivity and well-being. Studies have also shown that taller men get the job done. When it comes to getting more respect, getting the promotion, and even getting the girl, the possibilities are endless. With over 500 styles in stock to choose from we are sure to have something to fit every need.

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Can I change the height increase level on a particular style?

Simple answer is no. The height of a shoe has to blend with style's design. For example we can never make a dress shoes with 5 inches heel. It can only go as height as 4 inches. We are working on bringing different heights for our styles and hope they will be available in the near future.  All of the height increasers in the shoes are sewn into the shoes and are not removable. This ensures the longevity and durability of the shoes.

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Will anyone know that I am wearing height increase shoes?

Our shoes are designed with the appearance to be just like any non-height increasing shoe, only to be slightly taller in the back. By simply pairing your height increasing shoes with a pair of pants it will cover up the back end of your shoes. Thus making them unnoticeable.

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I have a one leg shorter than the other, can you custom make shoes for leg discrepancy?

Unfortunately we are unable to accommodate that. We are shoe retailer, any alternation will have to be done by your shoe repairer or shoe smith.

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I’m looking for a pair of shoes for a wedding.  Is there any shoes made specifically for tuxedos?

Yes, we have our infamous glossy and shinny tuxedo shoes that are made especially for tuxedoes. 

We have a tuxedo styles section at http://www.tallmenshoes.com/tuxedo.html

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Is there any shoes made with leather soles?

Yes, we do have a selection items that are made with a fully leather bottoms which are ideal for dance floor too.

Please visit http://www.tallmenshoes.com/leatherbottom.html

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Do I need to make alterations to the length of my pants?

In most cases, there is no need to alter your pants. Although wearing slightly longer trousers with larger legs will help optimize the invisible effect. Trousers should have sufficient margin so that they nicely fall over the end part of the shoes, where the shoe begins to lift up. Slightly longer pants are recommended for our extra height increase styles.

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Is the sizing different for your shoes?

All of our shoes are listed in US sizes. Most of the shoes are "true to size" meaning that you should order your normal shoe size. If a certain style fits otherwise (large or small), there will be indication in the description that we advise to order a larger or smaller size.

For International Shoe size conversion please see the chart below for reference.



Adult Men Shoe Size Conversion

CALDEN /CALTO

235

240

245

250

255

260

260

265

265

270

270

275

N/A

TOTO

-

235

240

245

250

255

255

260

260

265

265

270

275

USA

6

6.5

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

12

UK

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

EUROPE

38.5

39

40

40.5

41

42

42.5

43

44

44.5

45

45.5

46

ASIA

37.5

38.5

39

40

41

42

43

43.5

44.5

45

46

47

48

INCH

9 5/16

9 1/2

9 11/16

9 13/16

10

10 3/16

10 5/16

10 1/2

10 11/16

10 13/16

11

11 3/16

11 5/16

Centimeter(cm)

23.7

24.2

24.6

25

25.4

25.9

26.3

26.7

27.2

27.6

28

28.4

28.9

*The sizing chart is a recommendation as we cannot guarantee a perfect fit.*

*The largest size we carry is US 11.5 to 12.*

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Can I put your insoles into “regular” shoes?

Our insoles are designed so that they may be worn with regular shoes. We do recommend that they be worn with high profile shoes to ensure the best comfort.  Shoes with low profiles, such as loafers, will not allow the necessary room for your feet when the insoles are inserted. We offer a large variety of insoles that are available to fit the individual needs of our customers.

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When will my order be shipped out?

If you are able to place an order for an item online that means we have it in-stock. In-stock items that are ordered by 1:00pm (PST) are shipped on the same business day. Orders placed after 1:00pm and/or during the weekend will be shipped the following business day. 

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What method of shipping do you use?

We use UPS for most domestic United States addressees. UPS or USPS (United States Postal Service) for International customers.

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When will I receive my order?

Actual delivery time to you by UPS will vary depending on your geographical location. The method of shipment will also have to be factored in to get an estimated delivery time. More information can be found on our website at http://www.tallmenshoes.com/shipping.html

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How will the package I receive be like?

To ensure the privacy of our customers, all packages are received in a discreet manner. Packages will be arriving from “Asia Focus Inc.” wrapped in plain brown paper.  This is to ensure that the contents are not disclosed. International packages are shipped with a customs declaration of contents as “Men’s Footwear”.

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Can I purchase your shoes from a store?

We have a store in California that is open to the public.

Business Hours: (Pacific Standard Time)

9:00am - 5:30pm Monday - Friday

Closed on Saturday and Sunday

9900 Hayward Way               

South El Monte, CA 91733

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How much will it cost to ship my order?

It depends on the combine weight of your order and where the order is going to. You can calculate the shipping cost and time once you have everything you want in the shopping cart and checkout. On the 1st checkout page, toward the bottom of the page is where you can find the shipping calculator. Enter your zip/postal code and country and shipping time and cost will calculate automatically.

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Do you ship internationally?

Yes! We ship to most countries. And we ship them fast! Same day if order is placed before 1pm our time.

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I live outside of the U.S. How do I get my shoes and what is it going to cost?

We can ship your order to any countries by UPS or USPS (United States Postal Service). The order will be delivered to your doorstep. Shipping cost and time depends on your order item and location. You will have to calculate during checkout.

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If a shoe is out of stock, can I special order it?

Unfortunately we cannot special order or custom make any shoes. All shoes, insoles will come in pairs. There is no way we can just sell "one side" of them.

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Can I cancel or change my order?

Given the fast speed we process order you need to contact us via phone or chat immediately after your order placed.

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My package is late. Can I get a refund on the shipping cost?

Most of our packages are ship via UPS you are entitled to reimbursement in case the delivery is late. Unfortunately USPS does not grant Guarantee Service Refund on delivery date.

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My order is over $99 why I get charge shipping cost?

The free shipping applies to US 48 states customers via UPS Ground. Internationals, Hawaii, Alaska, PR, APO addresses are not included.

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I have a account with FedEx or UPS, can you use my account?

As much as we like to, we cannot use any customer’s account for security reason.

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Does shipping days count weekends?

UPS will not count weekends. USPS (Postal Service) does count Saturday and in some cases even Sundays.

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Do you ship to APO/FPO Military based addresses?

Yes, please make sure to select USPS (United States Postal Service) as your shipping carrier.

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My tracking record of the package showed delivered, but I have not receibed my order. What do I do?

In this case the package is probably lost. Please contact us to initial a lost package inquiry immediately.

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Why is the International shipping cost so high?

It is the nature of the United States shipping cost structure. We guarantee to make no profit on shipping cost. And we only use the most reliable carrier and level of shipping.

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I am not going to be home when my order is delivered. Do I need to sign for it?

It is entirely up to the delivery personnel whether your package will be left or not. Driver will not leave the package if it is not a safe area.

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Where is my shipping shipping from?

All orders are shipped from California, our warehouse located in South El Monte, CA 91733.

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Do you have a catalogue?

Yes, we do have catalogues available. Catalogs are free of charge and available by contacting us at sales@tallmenshoe.com or toll free at (888)280-6881.

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What is your return policy?

You are welcome to return the order within 30 days for a refund, up to 180 days (6 months) for store creidt / exchange.

For return shipping cost, we provide UPS prepaid return label for orders in US 48 states. The 1st return label is FREE for returns for exchange / store credit. Order returned for refund using the prepaid return label will deduct $10 off the refund amount.

For more detail return policy information please visit https://www.tallmenshoes.com/return.html

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Do I need to fill out a Return Authorization Form?

Yes, all of our exchange/returns require a Return Authorization Number (RA#) prior to the product being sent back to us. After the Return Authorization form is filled out we will issue out a RA#.  This is to ensure that we process all of our exchanges/return accordingly and in a timely manner. If orders are sent back to us without a RA#, it may be on hold or rejected.

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I submitted a Return Authorization form and still have not received an RA number what should I do?

An RA# (Return Authorization) will be sent out to you within 2 business days to the email address you filled out on the form. If by that time you still do not receive the email, check your junk mail and bulk mail as your email settings may have filter the email there. You may also give our customer service team a call and they will be happy to provide you with your RA#.

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If I am returning/exchanging my order at your store will I still need to fill out a Return Authorization Form?

Yes, all returns/exchanges require a Return Authorization number (RA#). Upon arriving to our store, provide our staff with your RA# and we will gladly assist you with your return. Return form url https://www.tallmenshoes.com/return.html

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