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Hassle Free Return / Exchange Process
*By filling out this return form, you are agreeing to the
terms and condition below* (Please scroll down and read it thoroughly)
RETURN POLICY:
You may return the unused shoes in their original condition along with the shoe box and accessories within 30 days for refund, up to 180 days (6 months) for exchange or store credit.
Note: Exchanges within the same order do not refresh the 30 day refund policy. The 30 days start from the original order date.
RETURN WINDOW/TIME FRAME:
•Return package must arrive at our warehouse within 30 days of your order ship date refund. We allow returns up to 180 days (6 months) for exchange or store credit.
NOTE:
•If you have previously processed an "EXCHANGE" for a
style/size within the same order#, it does not refresh the "30 day return
period".
•30 days starts from the original order shipped date; not
from the date your "EXCHANGE" was processed or received.
•In order to qualify for a "RETURN" credit back into your
original form of payment, all orders must be returned in accordance with the
terms and conditions outlined in our return policy.)
REQUIRED:
•A copy of the Package Slip is required for all returns.
Your packing slip can be printed after we email you the return instructions.
•All returns must be complete with all original accessories, bags & packaging or otherwise will be subject to restocking fees.
RESTOCKING FEES:
•A 25% restocking fee will be charged for shoe boxes with
shipping tape, address labels, or postage attached. You can paper wrap the
shoebox or use another shipping box (Double box or wrap the package).
WHAT TO EXPECT:
•Depending on your credit card issuer, refund credit takes
up to 1 billing cycle (28 days) to appear on your statement.
•Shipping cost is not refundable in any cases. Returns with
free shipping will get a deduction of the actual shipping cost we paid.
•Promotions/coupons used in the return order do not apply
on exchanges. Any promotions used will get deducted when returned for a refund.
i.e. **If free shipping promotion was applied to the order then actual shipping
charges will be deducted from the total refund amount.**
WARRANTIES:
-
We provide warranty replacement on all shoes against manufacture defect. Replacement for warranty are required to be same style & same size. Customers are responsible for shipping back to Tallmenshoes.com.
-
All Shoes (CALTO, TOTO, & CALDEN) comes with 6 months manufacturer warranty.
QUALITY CONTROL ASSURANCE:
(To ensure we provide the best quality product to our
customers, all returns are subject to inspection process)
•Shoes that have visible dings, scratch, dirt from the
bottom sole and wear in the footbed are not consider new condition and will
return to customers at their cost.
•We inspect every pair of shoe that returns back into our
warehouse to ensure they are in its original condition, being able to resell to
customers like yourself. DO NOT stand your chance returning worn shoes.
* WORN SHOES ARE NOT ACCEPTED ! *
We pride ourselves with the standard of quality, therefore
no worn shoes are accepted. Shoes with dings, dirt, scratched bottom and wear in
the footbed are considered worn. You are more than welcome to try them on
carpeted surface.
RETURN PROCEDURES:
Step 1 - Submit request above.
Step 2 - We will authorize the return within 1-2 business
days.
Step 3 - Send the item back to us with the RA# indicated outside of the
package.
Return Address:
TALLMENSHOES.COM
9900
HAYWARD WAY, SOUTH EL MONTE, CA 91733 USA
Free UPS Return Label for US customers with items over $40
Now you can have a UPS Return Label sent to you via e-mail.
Print the label and tape it outside the return package. You can drop off at any UPS location.
Find the UPS Center Nearest you.
UPS Return Label is FREE for your first EXCHANGE and cost $10 towards REFUNDS.