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Hassle Free Return / Exchange Process

Your satisfaction is our primary concern. All customers are backed by our 100% money back guarantee for 30 days from receipt of order.

You may return the unused shoes in their original condition along with the shoe box and accessories within 30 days for exchange or refund.

Note: Exchanges within the same order do not refresh the 30 day return policy. The 30 days start from the original order date


Return Procedures:

Step 1 - Fill out an electronic RETURN AUTHORIZATION FORM for return or exchange.
Step 2 - We will email you the RA# (return authorization) within 1-2 business days.
Step 3 - Send the item back to us with the RA# indicated outside of the package.

Return Authorization Form URL:

Return Address:

Asia Focus Inc.
9900 Hayward Way
South El Monte, CA 91733 USA

Free UPS Return Label for US customers with items over $40

Now you can have a UPS Return Label sent to you via e-mail.

Print the label and tape it outside the return package. You can drop off at any UPS location.

Find the UPS Center Nearest you.

UPS Return Label is FREE for EXCHANGE and cost $10 toward REFUNDS.