AccountSign InRegister xx

Hassle Free Return / Exchange Process

Your satisfaction is our primary concern. All customers are backed by our 100% money back guarantee for 30 days from receipt of order.

You may return the unused shoes in their original condition along with the shoe box and accessories within 30 days for exchange or refund.

Note: Exchanges within the same order do not refresh the 30 day return policy. The 30 days start from the original order date

Return Policy:

*By filling out this return form, you are agreeing to the terms and condition below* (Please scroll down and read it thoroughly)


•Return package must arrive at our warehouse within 30 days of your order ship date.


•If you have previously processed an "EXCHANGE" for a style/size within the same order#, it does not refresh the "30 day return period".

•30 days starts from the original order shipped date; not from the date your "EXCHANGE" was processed or received.

•In order to qualify for a "RETURN" credit back into your original form of payment, all orders must be returned in accordance with the terms and conditions outlined in our return policy.)


•A copy of the Package Slip is required for all returns. Your packing slip can be printed after we email you the return instructions.

•All returns must be complete with all original accessories, bags & packaging or otherwise will be rejected.  


•A 25% restocking fee will be charged for shoe boxes with shipping tape, address labels, or postage attached. You can paper wrap the shoebox or use another shipping box (Double box or wrap the package).


•Depending on your credit card issuer, refund credit takes up to 1 billing cycle (28 days) to appear on your statement.

•Shipping cost is not refundable in any cases. Returns with free shipping will get a deduction of the actual shipping cost we paid.

•Promotions/coupons used in the return order do not apply on exchanges. Any promotions used will get deducted when returned for a refund. i.e. **If free shipping promotion was applied to the order then actual shipping charges will be deducted from the total refund amount.**


  • We provide warranty replacement on all shoes against manufacture defect. Replacement for warranty are required to be same style & same size. Customers are responsible for shipping back to

  • All Shoes (CALTO, TOTO, & CALDEN) comes with 6 months manufacturer warranty.


(To ensure we provide the best quality product to our customers, all returns are subject to a strict inspection process)

•Shoes that have visible dings, scratch, dirt from the bottom sole and wear in the footbed are not consider new condition and will return to customers at their cost.

•We inspect every pair of shoe that returns back into our warehouse to ensure they are in its original condition, being able to resell to customers like yourself. DO NOT stand your chance returning worn shoes.


We pride ourselves with the standard of quality, therefore no worn shoes are accepted. Shoes with dings, dirt, scratched bottom and wear in the footbed are considered worn. You are more than welcome to try them on carpeted surface.

Return Procedures:

Step 1 - Fill out an electronic RETURN AUTHORIZATION FORM for return or exchange.
Step 2 - We will email you the RA# (return authorization) within 1-2 business days.
Step 3 - Send the item back to us with the RA# indicated outside of the package.

Return Authorization Form URL:

Return Address:

Asia Focus Inc.
9900 Hayward Way
South El Monte, CA 91733 USA

Free UPS Return Label for US customers with items over $40

Now you can have a UPS Return Label sent to you via e-mail.

Print the label and tape it outside the return package. You can drop off at any UPS location.

Find the UPS Center Nearest you.

UPS Return Label is FREE for EXCHANGE and cost $10 toward REFUNDS.