COVID19 UPDATE - MAY 18TH 2020
In most cases, orders are to ship the same day if ordered by 1pm PST. Our fulfillment operation is 98% back to normal.
Will there be a delay?
Probably not, in rare cases there may be additional 1-2 days delay due to weather/carrier issues. Therefore the delivery estimate is deemed to be 98% accurate in our understanding.
What if I need more help? For quickest turnaround time please CHAT WITH US
Returns are now allowed up to 6 months from the purchase date.
We extended our return windows to 6 months for orders placed after Feb 1st 2020. We want to make sure you like the product from us and have a exceptional purchase experience. Rest assured you have plenty of time to return if something does not fit the bill. The industry's BEST RETURN POLICY is to show confidence we'll have you covered for your elevator shoe need.
Can I return something now?
Yes, return processing is back to normal. Processing time may require 1-2 days longer than usual. CLICK HERE TO SUBMIT A RMA
I had returned something, when will it get processed?
The return windows will be extended for up to 6 months. We will process any refund/exchange as soon as the order was received.
Returns and exchanges are processed wthin 24-48 hours upon receipt.
Icing on the cake
Enjoy best in-store discount now: Get 25% OFF over $200 storewide. COUPON CODE "TALLMEN"
Please email us at firstname.lastname@example.org or CHAT