Posted By: Bryan
- verified customer
5 people found this review helpfulCOMMENT on the Shoe:
For anyone who is looking at this particular shoe to buy, you will not regret adding this one to your collection. It is a very beautiful shoe, gorgeous color, top quality, and totally hidden lift. Even the box is substantial and perfectly wrapped every time in discrete brown paper. My wife loves this shoe and that is a great compliment in itself. I normally wear 8 1/2 US and ordered a size 9 US. I have received many compliments on the style and have enjoyed wearing the comfortable shoe all day long. I have bought many different styles of shoes from TallMensShoes and will continue to be a loyal customer.
COMMENT on the Serice:
But, this particular review is not about the quality of the shoe or its appearance. Instead I want to thank TallMenShoes and commend Mike H. in Customer Service in particular for the outstanding handling of an issue that I had with the first pair that I purchased several weeks ago. When I brought the issue to the attention of the Customer Service area, I was treated with courtesy and respect...as if I were a valued customer, in other words. The issue at hand was resolved immediately (after several emails to and from customer service along with several follow-up emails) and a brand new pair of replacement shoes was shipped to me that very night. I don't recall ever receiving this kind of attention from any other store, whether brick-and-mortor or via internet.
TallMensShoes should be very proud of its product and the service it provides. Please accept my most sincere thanks for your help and for your company's wonderful commitment to a quality product and to superior customer service!
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