I had ordered shoes from this company before and was satisfied so I went ahead and ordered again. Unfortunately for me when I receive my package the shoes did not fit. They were clearly not size 11 as I ordered as my foot would barely fit inside. I contacted the company and request an RMA but since I live in Canada I would have to pay for return shipping which didn’t make a lot of sense. I found it extremely frustrating that I have to pay for shipping on something that clearly did not fit. Buyer beware,
I wanted to share two things. The first is that most of your shoes run one size too small and I wish you could give your customers maybe a heads up to avoid that mistake. The other thing is that it takes too long to get a return merchandise authorization after I indicated that I need to replace with a different size. I submitted a week ago and still have not gotten anything to make the return.