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One shoe squeaked on its arrival. I am international customer. After being required to send a video I was told that I will be sent a new pair but because I am international, I have to pay for shipping again. In other words, pay twice for shipping to get a pair of shoes that should have been of merchantable quality in the first place. No exceptions. Poor customer service.
I am In Australia. Purchase shoes on line. They arrived faulty. Customer service offered me another pair but required ME to pay for shipping of new pair. That meant ME paying shipping twice just to get a product that was fit for use. I was told n o exceptions. As an international customer, never been treated so poorly by a merchant. n o exceptions. I refuse to pay again for shipping. Shipping costs. n o exceptions.
Very Comfortable shoe