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Useful Links:
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Free UPS Return Label PolicyConditions:
- Offer valid, only for customers located in the domestic United States (all
states, excluding Alaska & Hawaii).
- Offer not available for international customers.
- Customers residing in Alaska and Hawaii will pay a flat rate of $10 for return
shipping, regardless of package size and weight.
- Offer is only applicable for the first return shipment of any order.
- Subsequent returns will be subject to a flat rate of $10 regardless of package
size and weight.
- Labels are issued through UPS via e-mail. Links to the return labels provided
in the e-mails are only active for 10 days upon sending. As such, please print
out labels within 10 days of the label being issued.
For Exchanges:
- RA’s consisting only of clearance items±
and accessories² will be subject to a flat
rate of $10 for return shipping.
- RA’s consisting of clearance items± or
accessories² along with full priced
merchandise will qualify for a free UPS return label.
± Clearance items are defined as items with a value of $40.00 and under.
² Accessories are defined as items that are
found under the INSOLE & ACCESSORY section of TallMenShoes.com.
For Refunds:
- The free UPS return label offer is not applicable to returns for refunds. A
flat fee of $10 will be deducted from your refund.
Replacement Shipping³:
- Customers located in the domestic United States (all states, excluding
Alaska & Hawaii) will receive free replacement shipping at all times.
- Customers located in Alaska and Hawaii will be charged a flat rate of $10 for
replacement shipping, regardless of package size and weight.
- International customers will pay at a reduced shipping rate (we will deduct
$10 from the actual shipping cost).
³ Replacement shipping is defined
as shipping an item for exchange back to you.
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