Free UPS Return Label Policy

Conditions:

• Offer valid, only for customers located in the domestic United States (all states, excluding Alaska & Hawaii).
• Offer not available for international customers.
• Customers residing in Alaska and Hawaii will pay a flat rate of $10 for return shipping, regardless of package size and weight.
• Offer is only applicable for the first return shipment of any order.
• Subsequent returns will be subject to a flat rate of $10 regardless of package size and weight.
• Labels are issued through UPS via e-mail. Links to the return labels provided in the e-mails are only active for 10 days upon sending. As such, please print out labels within 10 days of the label being issued.

For Exchanges:

• RA’s consisting only of clearance items± and accessories² will be subject to a flat rate of $10 for return shipping.
• RA’s consisting of clearance items± or accessories² along with full priced merchandise will qualify for a free UPS return label.

± Clearance items are defined as items with a value of $40.00 and under.

² Accessories are defined as items that are found under the INSOLE & ACCESSORY section of TallMenShoes.com.

For Refunds:

• The free UPS return label offer is not applicable to returns for refunds. A flat fee of $10 will be deducted from your refund.

Replacement Shipping³:

• Customers located in the domestic United States (all states, excluding Alaska & Hawaii) will receive free replacement shipping at all times.
• Customers located in Alaska and Hawaii will be charged a flat rate of $10 for replacement shipping, regardless of package size and weight.
• International customers will pay at a reduced shipping rate (we will deduct $10 from the actual shipping cost).

³ Replacement shipping is defined as shipping an item for exchange back to you.